Contact Us & Customer Feedback

Contact Us & Customer Feedback

Our funeral directors are available 24 hours a day for an informal, obligation-free chat to discuss your individual needs. You can reach us by e-mail by selecting one of the links below or by calling (07) 5462 1808.

Complaints Handling

When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further. 

We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information. For more information about our complaints handling process, please read our Complaints Handling Policy here.

Other questions & Arranging a funeral now

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